When can I expect my Forever Pillow to arrive?
Your Forever Pillow will be delivered to you within 1-2 working days of placing your order. If you haven't received your pillow yet, please don't hesitate to reach out to us for assistance.
Who is the Forever Pillow suitable for?
Most sleep brands will tell you that their pillow is suitable for everyone! But in reality, it's a bit more complicated. Whether a pillow is truly suitable for a person depends on their body type, sleep position, and mattress.
This thought has guided us from the beginning in the development of the Forever Pillow. We wanted to create a pillow that respects the diversity of people. Different foam layers allow you to adjust the pillow to what is comfortable and ergonomically correct for you.
The right height of the pillow is especially important. Some people have wider shoulders, others have narrower shoulders. Some sleep on softer mattresses, others on firmer mattresses. Everyone needs a pillow that can adapt. That's what our Forever Pillow can do.
However, if your mattress is really not suitable for you, our pillow - or any other pillow - cannot fully correct your sleep posture.
How do I go about returning my pillow?
Simply contact our customer service team and let us know that you would like to return your pillow. We will then send you a return label with instructions.
Please make sure to keep the original shipping box for the return.
Attach the return label clearly on the package and drop the pillow off at your nearest courier service.
Once the pillow is received by our warehouse, we will quickly inspect it. If the pillow is in acceptable condition, we will process your refund within 24 hours.
If you have decided to return your Forever Pillow, we would love to know why so that we can do better in future. This is also important for the environment.
How long is the trial period for the pillow?
You can try out the Forever Pillow for 30 days completely risk-free.
We recommend you take full advantage of the 30 days. It can often take your body several days or even weeks to get used to a new pillow. So be patient.
If, after this trial period, you still find that the pillow isn't right for you, simply contact us to initiate the return process.
Remember to keep the original packaging, as it will be required for the return.
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