Satisfy your curiosity
Most asked questions
How do I customise my Forever Pillow?
Start by unzipping the pillow. Then you can adjust the height to your liking by rearranging or removing the four foam layers.
We recommend using the Lilia Cloud Foam as the top layer and the Snooze foam as the base layer. But if you find the pillow too soft, you can flip it over as the base layer is slightly firmer.
You can also fine-tune the height by swapping out the Secret and Dream foam layers. They are 3 and 4 cm thick, respectively. This will allow you to get the pillow height just right.
If the Secret foam layer (our special layer for side sleepers) is too firm for you, you can remove it or place it underneath the softer Secret foam layer.
Side sleepers usually require a slightly higher pillow, while back sleepers are often better off with a flatter pillow.
We recommend the following pillow settings.
To lower the height of your Forever Pillow, start by removing the softer Dream foam or the firmer Secret foam layer. These are the two layers in the middle.
If 10 cm is still too high for you, take out both of these middle layers.
If you have a soft mattress and narrow shoulders, you can also remove the firmer base layer or softer top layer to get the pillow down to just 4 cm in height.
And let’s not forget stomach sleepers
If you’re part of this relatively rare tribe, you will need a flat pillow. This is to make sure your head doesn’t get pushed up too far, straining your neck.
Fortunately, that’s easy with the Lilia Forever Pillow. Simply remove at least one and probably both of the middle layers.
However, we should point out that there is no sleeping position when you’re on your stomach. That’s because the head and neck are turned to the side, often causing tension. It's generally better to sleep in a position that is similar to how you stand, so sleeping on your stomach is not the most natural position.
Who is the Forever Pillow suitable for?
Most sleep brands will tell you that their pillow is suitable for everyone! But in reality, it's a bit more complicated. Whether a pillow is truly suitable for a person depends on their body type, sleep position, and mattress.
This thought has guided us from the beginning in the development of the Forever Pillow. We wanted to create a pillow that respects how unique everyone is. The multiple foam layers in our pillow enable personalised adjustments for optimal comfort and ergonomic support tailored to your needs.
The correct pillow height is crucial, as we all have varying shoulder widths and different mattresses. Everyone needs a pillow that can adapt. That's what our Forever Pillow can do.
Importantly, if your mattress is really not suitable for you, our pillow - or any other pillow - won't be able to fully correct your sleep posture. Our pillow is likely to help quite a bit, however.
Why is it important to adjust your pillow?
Let's face it: a one-size-fits-all pillow just doesn't cut it. We're all unique, with varying shoulder widths, mattress preferences, and sleeping positions.
Choosing the right pillow is crucial, as it can make or break your night's sleep. The solution? Adjustability!
Enter the Forever Pillow, the ultimate sleep partner that's got your back (and neck) covered. The key to its magic lies in its customisable design, focused on providing the perfect height to support your neck and spine.
With its adjustable height and multiple foam layers, the Forever Pillow lets you tailor the firmness to your individual needs. Say goodbye to sleepless nights and hello to a personalized snooze experience!
When can I expect my Forever Pillow to arrive?
Your Forever Pillow will be delivered to you within 1-2 working days of placing your order. If you haven't received your pillow yet, please don't hesitate to reach out to us for assistance.
Is shipping free?
Yes, shipping is on us!
Please that we currently only deliver within the European Union, the United Kingdom, Switzerland, Norway, Iceland and Liechtenstein. More countries are in the works!
When can I expect my delivery?
The delivery time for the Forever Pillow is 1-2 working days from the time of placing your order.
If you haven't received your pillow yet, please get in touch with us and we’ll make it right.
Who will be delivering my pillow?
Your pillow will be delivered by reputable couriers such as DPD or UPS.
Where do you ship to?
Currently, we ship to all countries within the European Union, which includes Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
Additionally, we also ship to the United Kingdom, Switzerland, Norway, Iceland, and Liechtenstein. We are continually working on expanding our shipping destinations, so stay tuned for more countries to be added soon!
How do I go about returning my pillow?
Simply contact our customer service team and let us know that you would like to return your pillow. We will then send you a return label with instructions.
Please make sure to keep the original shipping box for the return.
Attach the return label clearly on the package and drop the pillow off at your nearest courier service.
Once the pillow is received by our warehouse, we will quickly inspect it. If the pillow is in acceptable condition, we will process your refund within 24 hours. We will also cover the return shipping costs.
If you have decided to return your Forever Pillow, we would love to know why so that we can do better in future. This is also important for the environment.
When will I receive my refund?
Once we receive the pillow back, we'll briefly inspect it. If it's in acceptable condition, we'll process your refund within 24 hours.
PayPal: If you paid using PayPal, we'll refund the amount back to your PayPal account.
Credit Card: If you paid using a credit card, you'll receive a credit on your credit card account.
If you selected Klarna's 'Pay Later' option or payment in instalments, the amount you've already paid will be refunded to the original payment method and any remaining balance will be cancelled.
If you paid using a manual SEPA payment, please provide us with your bank details so we can process the refund.
How long is the trial period for the pillow?
You can try out the Forever Pillow for 30 days completely risk-free.
We recommend you take full advantage of the 30 days. It can often take your body several days or even weeks to get used to a new pillow. So be patient.
If, after this trial period, you still find that the pillow isn't right for you, simply contact us to initiate the return process.
Remember to keep the original packaging, as it will be required for the return.
What happens to the returned pillows?
We take care of the returned pillows by recycling and disposing of them in an environmentally-friendly manner.
Should I keep the delivery box?
We recommend keeping the delivery box for the 30-day trial period. If you’re not completely satisfied with your Forever Pillow, you can simply return it in the delivery box.
After the trial period has ended, you can dispose of the delivery box without any issues. Our delivery boxes are made of environmentally friendly kraft paper.
About the product
What is the Forever Pillow made of?
The cover: 100% high-grade polyester from Portugal (the home of great textiles). It is machine washable at 30°C.
The top layer: The Lilia Cloud Foam is a high-grade memory foam (it’s volume weight is 50)¹. This ultra-soft, adaptive foam helps to distribute your weight evenly on your bed and provides the right support for your head and neck.
Pure Heaven Layer: A combination of high-quality memory foam (volume weight of 50) and cold foam (volume weight of 30). This layer was specifically developed for side sleepers. With two levels of firmness, your head won't roll off the pillow and will stay in a healthy, straight alignment.
Forty Winks Layer: This middle foam layer is soft but highly adaptable, giving the Forever Pillow the necessary point elasticity². It also serves to add height to the pillow. This layer is especially important for people with firmer mattresses and wider shoulders.
Sturdy Slumber Layer: We've again used a top of the range memory foam (volume weight of 50). While adaptable, this layer is on the firmer side. It gives the pillow a stable base.
¹Footnote: The volume weight is a measure of the density of the material. It indicates how many kilograms of foam were used in a cubic meter of foam. The higher the density, the longer the better the foam and the longer it will last.
²Footnote: Point elasticity - an awkward term we know - refers to how a foam reacts when pressure is applied to it. Point elastic materials exhibit a high and precise level of adaptation to pressure. In other words, the foam gives in wherever pressure is applied.
Where is the pillow produced?
Our pillow cover is made in Portugal by one of the world's best textile manufacturers. The foams inside are sourced from Germany and produced by sustainability-certified manufacturers. Only the highest quality materials go into the making of our pillows.
What’s more, we are thrilled to work with the Lebenshilfe Südliche Weinstraße. The organization's mission is to empower individuals with disabilities to fully participate in the workforce. The Lebenshilfe assembles our pillow. Fantastic people doing a fantastic job!
Can I wash the pillow?
You can easily wash the cover of your Forever Pillow.
Made with 100% polyester from Portugal, the cover is durable, breathable, and comfortable.
To keep the pillow in its best condition, wash it in the machine at a maximum temperature of 30°C.
Please avoid hot water as the cover could shrink and lose some of its softness. Don't put it in the dryer, and avoid ironing and bleaching to maintain its quality.
Do I need a pillowcase?
Contrary to popular belief, it would actually be more ergonomic to do without a pillowcase altogether.
This may seem surprising, but it's true.
Thicker pillowcases prevent the head from resting on the ergonomically sound foam layers, thereby reducing the foam's ability to adapt to the shape of the head.
Tight pillowcases can also cause increased surface tension.
A tight pillowcase compresses the pillow, which can negatively affect the ergonomics and make the pillow firmer.
However, in terms of hygiene, using a pillowcase is still advisable.
It's important to use a thin pillowcase that is the correct size.
For best results, use the Forever Pillow with a pillowcase measuring 60x50 cm.
What's the height of the pillow?
The overall height of the Forever Pillow is approximately 13 cm.
Lilia Cloud Foam: 3 cm (top)
Pure Heaven Layer: 3 cm (middle 1)
The Dream Foam: 4 cm (middle 2)
The Sturdy Slumber Layer: 3 cm (bottom)
Resulting in a total height of 13 cm!
How much does the Forever Pillow weigh?
Our pillow weighs approximately 500 grams, with all layers included. That’s about as much as pint of milk.
What is the level of firmness of the pillow?
In the default setting of 13 cm (using all four foam layers) the Forever Pillow is medium-firm.
However, the exact level of firmness depends on the setting you choose.
What certifications does the pillow have?
Most materials used in the Forever Pillow carry OekoTex Standard 100 certifications.
Our own foams are also certified by TÜV Rheinland.
This means that our foams are certified to be free from harmful chemicals.
We’re still in the process of getting our pillow fully certified by OekoTex Standard 100.
We’d recommend checking out the OekoTex Standard 100 and TÜV Rheinland websites for more information.
What are the dimensions of the Forever Pillow?
The pillow measures 60x40 cm and stands at a height of 13 cm.
Does the pillow have a new smell?
The Forever Pillow is made with high-quality materials and is not known to have a strong or offensive smell. However, it is not uncommon for new foam products to have some level of new smell, especially when it is first unpacked.
Please note that any smell present is not harmful to your health and will dissipate over time. To minimize any potential odor, we recommend airing out the pillow for a day in a well-ventilated room before using it.
Which mattress works best with the Lilia Pillow?
The right mattress is crucial for good ergonomics and healthy sleep. Just like choosing the right pillow, selecting the perfect mattress is dependent on your body type and preferred sleeping position.
The good news is that our Forever Pillow is designed to work with all types of mattresses, including foam, spring, latex or hybrid.
However, if your mattress is not at all suitable for you, then the Forever Pillow may not be able to provide the right support for your spine and neck. Nor will any pillow for that matter.
We're happy to help with any questions you may have!
What exactly is our Pure Heaven Layer?
It’s a special foam layer we have specifically designed for side sleepers.
It consists of three parts: cold foam (on one side), memory foam (in the middle) and cold foam (on the other side).
The memory foam layer in the center offers a plush and comfortable feel when sleeping on your back.
For side sleepers, it's common to find yourself lying on the edge of the pillow. The slightly firmer cold foam layer ensures that your head and neck are properly supported, preventing you from rolling off the pillow during the night.
Can I try out the Forever Pillow in a shop?
Unfortunately, that is not currently possible.
However, with the 30-day trial period, it is not necessary.
You can simply try sleeping with the Forever Pillow at home under real conditions.
How long is your warranty period?
We stand behind the quality of our products, which is why the Forever Pillow comes with a complimentary 3-year warranty.
What are my payment options?
Credit/Debit card: we accept Visa, MasterCard, and American Express credit and debit cards on our website. Your credit/debit card information is securely encrypted using SSL technology.
You can also choose PayPal as a payment method. PayPal is a secure payment method. You can pay with your PayPal balance or your linked bank account.
Shop Pay is also an option for payment. It is another secure payment method.
Apple Pay: we accept Apple Pay on eligible Apple devices.
Google Pay: similarly, you can pay with Google Pay on eligible devices.
Klarna: If you are from a participating country, Klarna is also available as a payment method.
Klarna offers a variety of payment methods:
SEPA Direct Debit
Please note that Klarna may check your creditworthiness when choosing instalment payments. We have no influence on this process. For more information please visit Klarna's website.
SEPA Payment: You can also make payment through manual SEPA transfer. Upon placing your order, you will receive our bank details. Please make sure to include your order number and name as the payment reference when making the transfer.
Multibanco: If you are from Portugal, you can also make payment via Multibanco.
Can I recycle the packaging?
Yes! We use environmentally-friendly, recycled paper for our boxes.
We recommend that you keep the delivery box for the 30-day trial period. If, however, you don't get on well with the Forever Pillow (which we doubt!), you can simply return it in the delivery box.
Once the trial period is over, you can simply dispose of the packaging in your recycling bin.
Where can I submit a complaint?
We’re very sorry if we’ve let you down.
Your feedback helps us improve. To lodge a complaint, please reach out to us via our contact page.
How can I contact customer service?
You can contact us by sending an email to email@example.com or by using our live chat feature. We will do our best to assist you as quickly as possible.
Is there a way to pay in instalments?
Yes, we offer a Klarna instalment plan as a payment option. You can find more information on this here.
Do you offer a student discount?
In case this is something you’re interested in, write to us at: firstname.lastname@example.org.
Is the Forever Pillow available on Amazon?
No, the Forever Pillow is not currently available for purchase on Amazon.
We have a high level of demand and prefer to handle customer service ourselves.
Does Lilia recycle returned pillows?
Our team takes care to recycle every returned pillow.
Why is it called the Forever Pillow?
If you buy right, you only need to buy once. That's how we feel about pillows too. The Forever Pillow is built to last for many years. That's because of its design and the quality of the materials used.
In fact, the only part that is likely to wear out after five years or so (it really depends on the use), is the cover. We'll be offering a cover replacement service soon. That way you can just replace the cover and keep using our top-of-the-line foam layers for many more years.